Customer Service

FAQ

FREQUENTLY ASKED QUESTIONS

When can I get the quotation?

We usually quote within 24 hours.

How long can I get the samples and lead time?

Samples for 3~10days. Production goods for 35~45days.

Do you checkout all your products before delivery?

Yes, we make products 100% checked before delivery.

What is your terms of payment?

30% advance payment/deposit by T/T, and 70% paid before shipment.

What is your terms of packing?

Generally, we pack our Cajon goods in plastic bag and brown master cartons.

Each Kalimba goods to be packed in a inner box firstly, then, put them into the brown master cartons.

What is your MOQ?

We provide you small MOQ for each item, it depends your specific order!

Do you test all your goods before delivery?

Yes, we have 100% test before delivery

How do you make our business long-term and good relationship?

1.We keep good quality and competitive price to ensure our customers benefit ;

2. We respect every customer as our friend and we sincerely do business and make friends with them, no matter where they come from.

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